The content of this website is managed by DBS Finance. The products and services featured are only available to residents of the United Kingdom aged over 18 and are subject to status. By accessing and using this website you are agreeing to our Conditions of Use and Privacy statement.
If users have questions regarding our policies please contact us by e-mailing: email@example.com
Telephone calls may be recorded for training and security purposes.
25 Barnes Wallis Road
Credit Consumer Licence number : 550483
Licensed under the Data Protection Act 1998 – License Number Z2955332
Your Personal Information
We will treat all your information as private and confidential (even when you are no longer a client) except where we are permitted by law or where the disclosure is made at your request or with your consent in relation to arranging your loan or mortgage. Where your application has been introduced by a third party, for example another broker, we may disclose information concerning the progress of your application to them. We will be pleased to confirm if this is the case.
We will store the information about you on computer and in other records. We will only use this information for the purposes registered under the Data Protection Act 1998.
Further information regarding data protection will be provided by us with any loan documentation that may be sent to you.
Should you have any questions or comments regarding our data protection policy or any matter referred to in our policy please contact the Data Protection Officer below.
You have the right of access to your personal records upon request to the Data Protection Officer.
Data Protection Officer
25 Barnes Wallis Road
Unless you advise us to the contrary, both we and any other broker or lender we refer your application to may contact you by letter, e-mail or fax to offer other products which they feel may be of interest to you.
If you do not wish to be contacted by DBS Finance offering other products which we think may interest to you please write to the Data Protection Officer as above, or e-mail your name and address (including postcode) to firstname.lastname@example.org
Information Collection and Use
DBS Finance is the sole owner of the information collected we collect information from our users at several different points on our site.
We may request information from you on our application form. A user must provide contact information (such as name, email address, home address etc) and in some cases, financial information (such as loan amounts, outstanding credit balances etc). This information is used in consideration of your loan application. We use the information to contact you regarding your application.
Cookies, Log Files, Clear Gifs
We store information that we collect through cookies, log files, clear gif's, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users. We do not share your profile or personally identifiable information with any third party outside of the DBS Finance Group of Companies.
A cookie is a piece of data stored on the users computer tied to information about the user. We use session ID cookies only; once users close the browser, the cookie simply terminates.
By setting a cookie on our site, we allocate each visitor a Unique Reference which follows them throughout the site. This Unique Reference is logged along with referring domain information and just your email address only in the event you make a loan application. If you do not make a loan application, only your referring domain information is stored.
Like most standard web site servers, we use log files. The includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track users movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc are not linked to personally identifiable information.
Clear Gifs (Web beacons/Web bugs)
On occasion, we employ a software technology called clear gifs that help us monitor the effectiveness on certain marketing and advertising which we do across the internet. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users.
Sharing Aggregate Information
DBS Finance does not share aggregated information with our partners and advertisers.
Third Party Advertisers
DBS Finance shares web site usage information about users with a reputable third party for the purpose of targeting our Internet banner advertisements across the internet. The information we may share with them is not personally identifiable in any way to any of our users.
This web site may contain links to other sites from time to time. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
Notification of Changes
If however, we are going to use users personally identifiable information in a manner different from that stated at the time of collection, we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a notice on our web site notifying users of the change.
We will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register.
The agencies will record details of the search whether or not this application proceeds. We may use credit-scoring methods to assess this application and to verify your identity.
Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially may be used by DBS Finance and other companies of the DBS Finance Group
Other companies may use the record of searches and any other information provided to the agencies if credit decisions are made about you, or other members of your household. This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account.
To prevent or detect fraud, or to assist in verifying your identity, we may make searches of Group records and at fraud prevention agencies who will supply us with information. We may also pass information to financial and other organisations involved in fraud prevention to protect ourselves and our customers from theft and fraud. If you give us false or inaccurate information and we suspect fraud, we will record this.
We, members of the Group, and other companies may use this information if decisions are made about you or others at your address(es) on credit or credit-related services.
By stating a financial association with another party, you are also declaring that you are entitled to:
- disclose information about your joint applicant and/or anyone else referred to by you
- authorise us to search, link and/or record information at credit reference agencies about you and/or anyone else referred to by you.
Where you borrow or may borrow from us, we may give details of your account and how you manage it to credit reference agencies.
If you borrow and do not repay in full and on time, we may tell credit reference agencies who will record the outstanding debt.
Additional searches may be made by lenders to whom your application is referred and further searches may be required if our initial searches become out of date.
What happens if things go wrong?
You should find your dealings with us to be prompt, efficient and friendly. Our aim is to provide you with a world class, professional and confidential service. If you have a complaint about any aspect of the service you have received our staff will be happy to help resolve your concerns.
We recommend that you bring your concerns to our attention as soon as possible – the sooner we know about it the sooner that we can resolve it. DBS Finance is responsible for handling all complaints made to companies within the Group
We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently; this leaflet is designed to provide you with details of this process.
On receipt of your complaint (whether received by telephone, letter, e-mail or fax) the matters raised will be investigated by an independent Senior Manager within the company.
Should it be necessary to obtain information from third parties to further these investigations you will be informed of this and where appropriate your written authority obtained prior to any disclosures being made by us to third parties.
For further information or to make a complaint please contact:
Senior Compliance Manager
1100 Parkway, Solent Business Park
If we are unable to resolve your complaint to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service. Our staff will assist you with this.
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: 0845 080 1800
Web site: www.financial-ombudsman.org.uk
DBS Finance were great. I’m so glad I chose them. all my money problems were solved. They were patient and understanding in what was a very stressful situation. Thank you for such great service!Mr & Mrs D - Northampton
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